1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text; and
no video is to be copied or modified in anyway
no audio is to be copied or modified in anyway
all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes
2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
3. SERVICE ACCESS
3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
4. VISITOR MATERIAL AND CONDUCT
4.2 You are prohibited from posting or transmitting to or from this Website any material:
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions:
you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks;
you do not create a frame or any other browser or border environment around this Website;
you do not in any way imply that we are endorsing any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us;
you do not otherwise use any logo or trade marks displayed on this Website without our express written permission;
you do not link from a website that is not owned by you; and
your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.
5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.
6.1 To register on this website you must be over 18.
You can update your registration at any time at the My Account section of our website.
6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.
6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.
8. GOVERNING LAW AND JURISDICTION
9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.
Set up fee (Referencing tenant (identity, immigration and visa confirmation, financial checks, obtaining references from current or previous employers/landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement.): £175.00 per tenant
Holding Fee (to reserve the property): £150.00
Guarantor referencing fee (If required): £175.00
Renewal Fee (Contract negotiation, amending and updating terms and arranging a further tenancy and agreement): £75.00
Pet Deposit (To cover the added risk of property damage. This will be protected with your security deposit in a Government authorised scheme and may be returned at the end of the tenancy): £500.00
Check out fee: £75.00
Ending your tenancy early (Check out fee. Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)): £390.00 - £438.00
Unpaid Rent/Returned payments (Interest at 8% per annum calculated from the date payment was due and until payment received.)
If you have any queries regarding these charges, please do not hesitate to contact PSP Lettings on 01444 250999.
Horler & Associates Privacy Notice
Horler & Associates privacy notice provides information on how Horler & Associates and any of its subsidiaries, branches or representative offices and any 3rd party providers collect, use, secure, transfer and share your information.
It serves most major lenders, investors, house builders, commercial businesses, corporations, local authorities, housing associations and the general public via the following business units / divisions. Full details can be found on our website http://www.horler.co.uk/.
Horler & Associates panel manage and
undertake valuations for the majority of UK
Markets Horler & Associates services via a
suite of websites and other means
Sales & Lettings Services
1. Types of Information Collected.
Typically Horler & Associates collect the following where applicable:
How many Dependants?
Personal Debt Details
Existing Mortgage Details
Previous Employers Details
Existing Insurance Details
Date of Birth
Employers Phone Number
Residential Status Credit Card
New Property Details
Previous Addresses Mortgage
Credit Card Details
Proof of Deposit
Estate Agent Details
New Mortgage Details
Self Employed Accounts
New Insurance Details
1.1. Methods of Collection
In the general conduct of business, Horler & Associates collects information relevant to the services being sought across the range of services it offers (listed previously) from:
next of kin
spouse / partner / family member
£trusted£ sources including:
Government / Land / Police registers
Credit / Default Agencies
Financial Institutes (Banks, Building Societies, Loan Agencies, Credit Card companies)
Other Law firms
Through consent to third parties disclosing information about you to us that they have collected
Such information will generally be collected directly via the use of any of our standard forms, over the internet, via email, in our branches or through a telephone conversation with you. We may also collect personal information through our affiliates or suppliers.
In addition, you may choose to submit information directly to us via several methods, including:
through Horler & Associates websites
In response to marketing or other communications
Through social media
By signing up for a Horler & Associates product or service
Through participation in an offer, program or promotion
In connection with an actual or potential business or employment relationship with us
You may also agree to third parties disclosing information about you to us that those third parties have collected.
Our service providers and partners may collect certain information by using automated means, such as cookies and web beacons, when you interact with our advertisements,
mobile applications, or visit our websites, pages or other digital assets. The information we collect in this manner may include: IP address, browser type, operating system, referring URLs and information on actions taken or interaction with our digital assets.
We may use third-party web analytics services on our websites and mobile apps The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps.
"Your Rights and Choices" section of this Privacy Notice specifies your ability, to opt out or limit the usage of the information collected.
1.2. Purposes of Collection
Generally, we will collect, use and hold your information for the purposes of:
Assessing applications for and providing Horler & Associates products / services
Conducting business, developing relationships with Horler & Associates and affiliates
Process payments / transactions including: Accounting, Authorisation, Clearing, Chargebacks, Auditing, Billing, Reconciliation, Collection, Complaints, Enquiries, Credit
Checks and related dispute resolution activities
Protect against and prevent fraud, unauthorised transactions, money laundering (please see below), tax evasion, claims, other liabilities and manage risk exposure and agent/franchise quality, integrity, compliance and security of business processes
Create and manage any accounts, associated authentication criteria (id£s and passwords)
you may have with Horler & Associates.
Provide, administer and communicate with you about Horler & Associates products, services, offers, programs and promotions, their issuers, acquirers, retailers and partners.
Compile business directories, including business contact information
Operate, monitor, evaluate and improve our products, services, websites, mobile applications, other digital assets and business.
Developing new products and services
Managing communications, assess effectiveness and optimisation of advertising
Functionality of our websites, mobile applications other digital assets
Evaluate your interest in employment and contact you regarding possible employment opportunities
Comply with industry standards and Horler & Associates policies
In addition to help you with a property related service we have to comply with certain regulations for example the £Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as £the Regulations).£ Horler & Associates and other subsidiaries are required to obtain certain information from you to comply with regulations. The information provided will only be used by Horler & Associates in relation to complying with the Regulations and will not be shared with any other party outside of the companies wholly owned by Horler & Associates unless we are required to do so under law.
If you decide to enter in to a business relationship with Horler & Associates or any wholly owned subsidiary to comply with certain regulations.
We will require two separate Identification documents one primary and one secondary document even if it appears on both lists. The information may be required at various stages of the process depending whether you are:
Purchasing/Selling or Letting
Primary documents - proof of ID
Valid Passport with MRZ
Valid full UK photo driving licence
Valid full UK Driving licence (Non photo, paper) issued before 1998
Valid EU/EEA/Switzerland photo driving licence.
Valid EU/EEA/Switzerland national Identity Card.
Valid UK Armed Forces ID Card.
Valid UK Biometric Residence Permit (copy of both sides.)
Valid Blue disabled drivers pass. (With photo)
Valid Freedom Pass
Valid Local Authority Bus pass.
Department for Works & Pensions letter confirming pension details including National Insurance Number dated within the last 12 months.
Secondary documents - proof of residence (home.)
Valid full UK photo driving licence.
Valid full UK Driving licence (Non photo, paper) issued before 1998
Local authority council tax bill (dated within the last 12 months).
UK Bank / Building societies statements/bills showing activity, dated within the last six mths. Including account number and sort code. (Internet printed acceptable.)
UK mortgage statement (dated within the last 12 months.) (Internet printed acceptable.)
Utility bill dated within the last 6 months including - Electricity bill (with MPAN
Her Majesty£s Revenue and Customs (HMRC) Inland Revenue (IR) Coding / assessment / statement (dated within the last 12 months) with National Insurance number.
Department for Works & Pensions letter confirming pension details and NI Number. (Dated within the last 12 months).
We reserve the right to employ third party electronic verification for the purpose of verifying identity. This search will not affect your credit rating
1.3. Lawful basis of processing
Horler & Associates processes your information under the following
Performance of a contract: where you enter into a contract with Horler & Associates and we need to process your information as part of this contract
Legitimate interests: some information is processed by Horler & Associates as part of its legitimate interests which include :Fraud, risk assessment, due diligence, network and information security, suppressions and managing opting out of communications , profiling ,
direct marketing, monitoring, web analytics, cloud storage, acquisitions, updating customer details, lettings, sales, financial services and other core products and service provided by the data controller
Public interest: some information is processed in accordance public interest such as relocations
Consent : where we process information under consent we will seek you clear and unambiguous consent prior to processing your data
2. Information We Share
We do not sell or otherwise disclose personal information we collect about you, except as described in this Privacy Notice or as indicated via the consent process at the time the data is collected. We share the information we collect with, but not limited to:
Landlords and landlord associates and sub processors
Vetted affiliates and partners / Financial Institutions / Insurance Companies for business
facilitation to provide required services, such as mortgages, insurance cover etc.
Formally contracted service providers to perform services on our behalf:
We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf and authorise them to use or disclose the information only as necessary to perform services on our behalf or comply with legal
Councils, health and care providers
Other Law firms
Credit agencies, Land Registry Office, Her Majesty£s Revenue and Customs (HMRC), Financial Conduct Authority (FCA) and other relevant regulatory bodies
Additionally we may share information about you, if required legally, to prevent harm or financial / reputation loss, for investigation of suspected or actual fraudulent or illegal activities.
Perspective employers requesting references via your written consent
On websites, features can be accessed where we partner with other entities that are not affiliated with Horler & Associates. These include social networking etc. are operated by third parties (indicated appropriately) who may use or share personal information in accordance with their own privacy policies. It is recommended that you review the third parties' privacy policies if you use the relevant features.
Horler & Associates reserve the right to transfer your information in the event of a sale or transfer (wholly or partially) of our business or assets, with reasonable efforts for the acquirer protect / use your information. You can exercise your rights to contact the acquiring entity with questions concerning the protection and processing of your information.
2.1 How long do we keep information for
We will keep information for a reasonable amount of time in order to perform the purposes listed above.
We only keep your information for as long as necessary. We generally keep personal information for 7 years after last contact with you. However Horler & Associates reserves the right to keep information for longer if we feel that this is in the legitimate interests of Horler &
2.2 International Data Transfers
Horler & Associates may transfer the personal information collected about you to recipients in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially
provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Notice or as otherwise disclosed to you at the time the data is collected (e.g. via program specific privacy notice).
For the purposes of business conduct, enhancement, identification of fraud, money laundering and other potential un-authorised activities, Horler & Associates engages profiling activities via direct use or anonymisation of sensitive personal information.
2.3.1 Direct Profiling
Background checks for existing and new employees, clients, business partners, affiliates
Financial Viability analysis / reports
Business partner / client portfolio position, performance, risk positions
Credit defaulting / exposure
2.3.2 Indirect Profiling
Indirect profiling via anonymisation of personal information is also used for preparing and furnishing aggregated data reports showing anonymised information, including, but not limited to, the following:
Compilations, analyses, analytical and predictive models and rules, and other aggregated reports for the purpose of advising our partners / affiliates and servicing institutions, retailers and other customers regarding past and potential future patterns of service usage, spending, fraud, and other insights that may be extracted from this data.
Compiling and communicating promotional and marketing information about products and services that Horler & Associates, affiliates and other organisations that we have affiliations with have and that may be of interest to you.
Conducting market research
Facilitating our internal business operations, including the fulfilment of any legal requirements.
2.4 Your Rights and Choices
Your rights regarding the sensitive / personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information, and how we communicate with you.
You will be sent a web access form to complete and login to access your data.
2.5 Access and Correction
You may have the right to:
obtain confirmation that we hold personal information about you
request access to and receive information about the personal information we maintain about you
receive copies of the personal information we maintain about you
The right to access personal information may be limited in some circumstances by local law requirements.
To exercise these rights, please contact us as set forth below.
2.6 Update and correct inaccuracies in your personal information
If you feel that the information we hold about you is incorrect or inaccurate you can contact us outlining the information you feel is incorrect or inaccurate
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to
make a complaint. We will provide you with access to information we hold about you:
2.7 Object to the processing of your personal information
If you would like to object to any processing of your information by Horler & Associates you can contact us outlining what processing of information you would like to object to.
2.8 Have the information blocked, anonymised or deleted
If you would like Horler & Associates to delete, block or anonymise information we hold about you, you can contact us outlining what information you would like deleted , blocked or anonymised.
To update your preferences, ask us to remove your information from our mailing lists or submit a request to access, update, correct or delete your personal information, please contact us as specified in the £How To Contact Us£ section below.
2.9 Opting out of processing
You can opt out collection of personal information by automated means e.g. when visiting our website or visit third-party websites and interact with our adverts, by using the Cookie Consent tool displayed in the website (the browser you use may provide options on how to
opt out of receiving certain types of cookies). However without cookies you may not be able to use all of the website features and/or online services.
You can at any time tell us not to send you marketing communications by
unsubscribing via the £unsubscribe link£ within the marketing e-mails you receive from us,
contacting Horler & Associates as indicated below.
2.10 Withdrawal of consent
If we obtain your information by consent you have the right to withdraw any consent you previously provided to us.
If we process your information under legitimate interest you can object at any time on legitimate grounds, to the processing of your personal information.
Horler & Associates will apply your preferences going forward. Doing so will mean that you cannot take advantage of certain Horler & Associates and affiliate products, services and promotions.
The right to consent removal may be limited in some circumstances by local law requirements and you will be informed appropriately.
3 How to Contact Us / Complaints and Feedback
make a complaint about a breach of your personal information, applicable privacy laws / principles or a concern about Horler & Associates privacy practices
would like access and/or update information or preferences you provided to us,
You also may e-mail us at:
firstname.lastname@example.org for all lettings enquiries
Or write to us at:
Horler & Associates
211 Clarence Road
email@example.com for all sales enquiries
or write to us at
Horler & Associates
242 Dedworth Road
If we fall short of your expectations in processing your personal information or you wish to make a complaint about our privacy practices, please contact us via the details in the "How To Contact Us" section below.
To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time.
If we cannot for lawful reasons complete your request we will explain this to you to the extent that we lawfully can.
3.1 How We Protect Personal Information
The security of your personal information is very important and Horler & Associates is committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide or we collect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Horler & Associates stores personal information only for as long as it is necessary for the fulfilment of the purpose for which the personal information was collected, unless otherwise required or authorised by applicable law. We take measures to destroy or permanently deidentify personal information if required by law or if the personal information is no longer required for the purpose for which we collected it.
4 Updating this privacy statement
We will update this statement from time to time so we suggest that you review this statement at regular intervals. Where we undergo substantial changes to our privacy statement we will endeavour to inform you directly about these changes.